Managee Account Suspension for cPanels under WHM
Introduction-
This functionality enables the suspension and unsuspend of accounts on your cPanel under your WHM server. For instance, you might want to temporarily deactivate accounts that are in default.
Process: Go to “List of accounts” under your WHM
The interface will display the action the system will take with incoming email for suspended cPanel accounts. You can edit this setting in WHM’s Exim Configuration Manager interface (WHM » Home » Service Configuration » Exim Configuration Manager).
The interface lists all of the accounts on your server. The interface displays active, unsuspended accounts in white, and displays suspended accounts in red. In the example below, the example1.com account is suspended:

The list of accounts in the Manage Account Suspension interface.
Suspend an account
To suspend an account, perform the following steps:
- Select the account that you wish to suspend.
- Enter a reason in the text box.
Note: It is advisable to always provide a justification for account suspension. If the account is owned by a reseller, this rationale may assist the reseller in promptly addressing the issue.
- To ensure that resellers cannot unsuspend the account, select the Prevent resellers from unsuspending checkbox.
- Click Suspend.
Unsuspend an account-
To unsuspend an account, perform the following steps:
- Select the account that you wish to unsuspend.
Remember: Only users with root privileges can unsuspend a locked account.
- To keep service proxying, select the Retain Service Proxying checkbox. Most users do not need to select this checkbox.
- Click Unsuspend.
Limitations
This interface has the following limitations:
The system will not suspend any of the account’s Amazon RDS™ remote databases.
This feature uses Apache® virtual host include files to redirect incoming web traffic to an Account Suspended interface.
You cannot change a suspended account’s password.
When you suspend an account, the system adds a special character to the front of the cPanel user’s password field. This special character creates an invalid hash, which results in an invalid password message to the cPanel user.
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